Culture/Intrapreneurship

your-culture-drives-your-customer-experience

Your Culture Drives your Customer Experience

In a recent PwC study, 80% of American consumers say that speed, convenience, knowledgeable help, and friendly service are the most important elements of a positive experience.  How does your organization measure against those elements?  It’s important to realize that your culture drives your customer experience.  If you want a better customer experience, work on …

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Four Tips for Supporting and Engaging Remote Employees

With many of your employees working from home, it’s hard to maintain your company culture and ensure your employees are being supported.  Culture is everything in an organization.  It’s what allows good companies to become great while average companies stay average.  I want to provide some tips for supporting and engaging remote employees so that …

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