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During Strategic Planning, your True North doesn’t Change

Is your organization preparing their strategic planning efforts for next year?  I’m sure everyone is eager to complete 2020 and move on.  Regardless of how your business has changed, one thing that shouldn’t change is your True North. Your True North doesn’t change. It is the guiding element that your company truly believes in.  Your …

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Your Culture Drives your Customer Experience

In a recent PwC study, 80% of American consumers say that speed, convenience, knowledgeable help, and friendly service are the most important elements of a positive experience.  How does your organization measure against those elements?  It’s important to realize that your culture drives your customer experience.  If you want a better customer experience, work on …

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Mercedes Benz is taking a Holistic Approach to Industry 4.0

I’m always searching for articles to gather information to share with you regarding Industry 4.0 and other topics.  Two weeks ago I mentioned how Porsche and Bugatti are 3D printing brake calipers and replacement parts for their cars.  This week, I want to share how Mercedes Benz is taking a holistic approach to Industry 4.0 …

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